I have a question about my order — what should I do?

For questions about deliveries, please check our FAQs Delivery Section.

 

For special questions about modifying, cancelling, returning, or exchanging your order, or to report damaged goods or incorrect items in your package, please contact our Customer Support team via email or click the Support button at the bottom right corner of this page to expand a direct contact form.

 

Although you can place the question publicly on the Community Forum, we do not recommend you to disclose sensitive data such as personal details or order number.

 

For questions about payment failures, credit card charges, duties and taxes, or address corrections, please contact our Customer Support team directly, as stated above.

 

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