Follow these steps:
- Make sure your Tinitell is OFF
- Connect the charging cable to the Tinitell and wait for LED lights to come up
- Press and hold the "+" volume button
- After Tinitell vibrates once, keep pressing the “+" volume button and disconnect the charging cable
- Now, release “+" volume button”
- The factory reset is confirmed by Tinitell saying "Bye bye, talk you later!"
If you have troubles performing the factory reset, feel free to contact our customer support at firstname.lastname@example.org